Customer Service & Office Administrator

We are recruiting for Customer Service & Office Administrator to join our Control Room Team, based between our head office in Drinagh, Wexford and our new public office in Redmond Square, Wexford.

Job Title:

Customer Service & Office Administrator

Purpose:

To assist customers with queries related to the Wexford Bus services, working as a key member of the Control Room Team in the delivery of punctual and reliable public transport services.

Job Description:

Wexford Bus operates a growing network of public buses on a 24/7 basis. We also provide a growing number of contracted and public and private coach and bus services.  Using the latest technology, our Control Room Team manages our operation from our Support Centre at Drinagh in Wexford.

This is an opportunity for an experienced administrator and customer service agent to join a busy team.   Excellent interpersonal and team-working skills are a prerequisite for the successful candidates along with the skill set as outlined below:

The successful candidate must possess a good standard of education, excellent written and verbal communication skills and possess the necessary IT skills to allow them to perform the range of duties as efficiently and effectively as possible.

Supported by our Training and Development Team you will receive ongoing access and support to education to ensure that you grow with our company. This is an exciting opportunity for the right person to acquire experience in the public transport sector which will experience massive growth as part of our country’s reaction to climate change.

Knowledge and Skills Requirements:

Excellent interpersonal and team-working skills are a prerequisite for the successful candidates along with the skill set as outlined below:

  • Excellent written and verbal communication skills with a customer service focused approach. The ability to communicate clearly and precisely when writing reports and emails, when working with colleagues and on phone communications;
  • Strong administration skills, and a high level of proficiency in MS Word, Excel and Outlook;
  • To be comfortable with new technology and able to work quickly and accurately on computerised systems
  • A flexible, positive attitude towards work.  Must be available for weekend work and prepared to work flexible hours;
  • Excellent attention to detail;
  • An ability to work effectively as part of a team;
  • An ability to prioritise own workload and multitask;
  • To be a good decision maker, confident and quick to learn
  • Must hold a full driving licence.

Key Responsibilities:

  • Being professional and friendly with customers and colleagues
  • Assisting customers in a helpful, courteous and timely manner and efficiently dealing with both their verbal and written queries
  • The execution of general office administrative duties
  • Utilising Microsoft and other applications for documentation and customer interaction management.
  • Navigating social media platforms to engage with customers and resolve issues.
  • Identifying and escalating priority issues to appropriate channels.
  • Compiling monthly reports. 

Location:

Between our Operations Centre, Drinagh and public office, Redmond Square, Wexford.

How to Apply?

Please apply in writing including a cover letter and CV to recruitment@wexfordbus.com with the position you are applying for in the title of your email. 

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Our company

Wexford bus experience

We welcome 20,000 passengers per week on Wexford Bus, many of whom are regular passengers.

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Tax Saver Tickets

Commute to work with Wexford Bus and save up to 52% on the price of your ticket and enjoy access to our seat reservation system.

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Awards & Accreditations

  • #StrengthInUnity Transport Hero Award 2021
  • Coach Operator of the Year 2020 – Commuter
  • County Wexford Business Awards Overall Winner 2018
  • ISO 9001:2015 certified
  • HSA & RSA Driving For Work Case Study
  • Best Safety Practice Award 2018